Return & Refund Policy

Return & Refund Policy

Return Window

We accept returns within 30 days of receipt for defective, damaged, or incorrect items. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • You must provide a receipt or proof of purchase.
  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging with all manuals and accessories included.

Exceptions

The following products are non-returnable items:

  • Change of Mind: Return due to a change of mind is not allowed.
  • Downloadable software products
  • Any item not in its original condition, or is damaged or missing parts, for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Return Shipping

  • You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • To return your product, you should mail your product to: Purok Vipatil, Magugpo West, Tagum City 8100 Davao del Norte
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method (GCash, Maya, Credit Card, or Bank Transfer) within 7-14 business days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time for your refund to be officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, contact us at support@checkwayelectrotechph.com

Exchanges

We only replace items if they are defective or damaged.

Need help?

Contact us at support@checkwayelectrotechph.com for questions related to refunds and returns.